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Programme Information


Q: What is the overview of the UN System Executive Management Programme?

A: In the Introduction page of the Orientation Module (click here), general information of the Programme is provided, including the Course Flyer (click to download here).


Q: Who are the instructors?

A: The teaching team includes high-profile professors from all over the world. The bios of the instructors can be found here.


Q: What is the time for weekly Webinar session?

A: The weekly Webinar takes place at 2 pm Rome time (8 am NY time) every Wednesday. The login information can be found on 'Weekly Webinar' page of each module. For the information of WebEx, please check the session below.


Q: How can I catch up if I have missed a couple of weeks’ courses?

A: We would suggest that you start by following the current week first, then go backwards to previous modules backwards. 


Q: If I cannot complete the online sessions by end of November, would I be able to graduate?

A: No. We understand that you may be busier some weeks than others. So we allow you to make up for the online sessions before the face-to-face session starts, which is at the beginning of July 2017. But if you are unable to catch up, unfortunately you cannot receive the final completion of the whole programme.


Q: I could not find the weekly email, what do I suppose to do?

A: We have put all the emails we sent in this forum here.


Q: What should I do if I encounter a technical problem?

A: In the following there are common problems with Moodle and WebEx. Whenever you encounter a problem, please email us with as much details as possible, and the best way to do this is to send us the screenshots once there is something wrong. (mdp@unssc.org)



Tutorials on Moodle


Q: How can I use the platform?

A: Please click here to find the tutorial on Moodle. 


Q: How can I generate my certificate? 

A: The requirements for generating the certificate are completion of all required tasks for the module. The required tasks for each module are listed in both 'Overview of the Week' and 'Feedback and Completion' pages. Please refer to the tutorial here.


Q: How can I track my learning progress?

A: For each activity, you may either manually check it, or complete certain tasks so that the system could automatically check it for you. Once an activity is checked, there is a check mark inside the small circle behind the specific task.


Q: How can I know what activity is missing so that I cannot generate a certificate for the week?

A: On the 'Feedback and Completion' page of each module, there is a list of required tasks for completion the module. Click on them and make sure they are checked (meaning that you have completed this task), then you should be able to generate the certificate. 


Q: How could I submit a file or an assignment to Moodle submission box?

A: Please click here to find the tutorial on it.


Q: My name (or other information) in Moodle is wrong, so the certificate is wrong. What shall I do?

A: You may change it in your Moodle Profile page, or send an email to us about the issue (mdp@unssc.org)


Q: I would like to share a video (or an article) with peer participants, how could I do that?

A: You may post it on our Moodle community here.



Tutorials on WebEx


Q: How do I connect to WebEx and use computer for video and audio?

A: Please click here to find the tutorial on it.


Q: How do I connect to Webex and use mobile devices for video and audio?

A: Follow the same link to 'join the online event' as for using computer, you will be automatically led to app store; after downloading the app, you will be asked to type in name and password to get in to the event window; then follow the pop-up reminder to 'call', you will be able to connect the audio. Please be reminded that in the mobile devices, maybe only one box (e.g. main box, chat box, participants box, etc.) will show.


Q: How do I connect to WebEx audio by using a toll-free phone number? 

A: Please click here to find the tutorial on it.


Q: How could I use the tools for interaction in WebEx?

A: Please click here to find the tutorial on it.


Q: What shall I do after joining the WebEx session?

A: We will show a page for instruction before the session starts, and it could be find here. It would be very useful if you are late to join the session.


Q: What shall I do if I cannot hear the presenter, but the video works well?

A: There may be a connection issue sometimes. We would suggest to try to connect with another device (computer or mobile device), and reconnect the previous one. You may also try to call in with your phone to the numbers here.


Q: What if I missed the Webinar session?

A: We will upload the video recording on or before the following day of the session on 'Webinars' page.


Last modified: Tuesday, 14 February 2017, 12:49 PM